Your complete satisfaction is our goal. Should you need to return an item, simply follow these two steps:
- Call our Customer Support Department at (800) 486-9711. We will ask for the invoice number and date of purchase, item number, quantity and reason for return, and provide you with a Return Authorization Number. The Return Authorization is only valid for 15 days from the date of issue.
- Write the Return Authorization Number on your shipping label. Return the item prepaid via FedEx or U.P.S. in its original packaging and original condition, to the address that we will supply to you.
We will pre-pay shipping on returns that are due to our error. However, a Return Authorization is required and may be obtained by calling our Customer Support Department at (800) 486-9711.
You must have a Return Authorization Number to return an item. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted. A minimum restocking fee of 15% will be applied to all returns over 30 days from date of purchase. Products are not returnable beyond 60 days from the date of purchase. Special order items are not returnable. We will replace or repair defective items based on manufacturer’s policy.